Effective Date: 11/07/2023
This Privacy Policy describes how Complete Real Estate Australia (“Complete Real Estate,” “we,” “us,” or “our”) collects, uses, and protects the personal information of individuals who interact with us. We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws and regulations. By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information about you when you interact with us, including:
1.1 Contact Information: Your name, address, email address, phone number, and other similar contact details.
1.2 Property Information: Details about the properties you are interested in selling, buying, renting, or leasing, including location, size, price range, and other relevant specifications.
1.3 Financial Information: Information related to financial transactions, such as bank account details or payment card information.
1.4 Identification Information: Government-issued identification numbers, such as driver’s license or passport details.
1.5 Communications: Correspondence, emails, or other communications exchanged between you and us.
1.6 Website Usage Information: Information collected through cookies, web beacons, and similar technologies when you visit our website, including your IP address, browser type, device information, and browsing behaviour.
How We Collect Information
We collect personal information directly from you when you provide it to us voluntarily. This may occur when you fill out forms, communicate with us through various channels, use our website, or participate in our services or promotions. We may also collect information from third-party sources, such as real estate listing platforms, to supplement the information you provide.
How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 Providing Services: To facilitate and manage real estate transactions, including property sales, purchases, rentals, and leases.
3.2 Communication: To communicate with you, respond to your inquiries, and provide information about our services.
3.3 Marketing and Promotions: To send you marketing materials, newsletters, or other promotional communications related to real estate services, subject to your consent where required by law.
3.4 Personalization: To personalize your experience and tailor our services to your preferences.
3.5 Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3.6 Security and Fraud Prevention: To protect against unauthorized access, fraud, or other illegal activities.
3.7 Business Operations: To manage our business operations, including accounting, record-keeping, and data analysis.
Information Sharing and Disclosure
We may share your personal information with the following parties for the purposes described in this Privacy Policy:
4.1 Service Providers: Third-party service providers who assist us in delivering our services, such as real estate agents, property inspectors, financial institutions, and legal professionals.
4.2 Business Partners: Trusted business partners who collaborate with us to offer integrated services or promotions.
4.3 Legal and Regulatory Authorities: Government agencies, law enforcement, or other authorized entities as required by applicable laws or regulations.
4.4 Corporate Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the involved parties.
4.5 Consent: With your consent, we may share your information in other circumstances not explicitly described in this policy.
Security of Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards designed to maintain the confidentiality, integrity, and availability of your information.
Your Rights and Choices
You have certain rights and choices regarding your personal information. You may:
6.1 Access and Update: Request access to or correction of your personal information we hold, subject to legal limitations.
6.2 Object to Processing: Object to the processing of your personal information for direct marketing purposes or on legitimate grounds.
6.3 Opt-Out: Opt-out of receiving marketing communications from us by following the instructions provided in the communications or contacting us directly.
6.4 Data Portability: Request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
6.5 Deletion: Request the deletion of your personal information, subject to legal obligations or legitimate interests that require retention.
6.6 To exercise your rights or make any privacy-related requests, please contact us using the information provided in Section 9.
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer necessary, we securely dispose of it in accordance with applicable laws and regulations.
International Transfers
Your personal information may be transferred and processed in countries outside your jurisdiction, including countries that may have different data protection laws. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details:
Address: Ground Floor 4/632-642 Clayton Road,
Clayton South, Vic, 3169
info@creaustralia.com.au
03 9862 3444 | 03 9862 3435
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Last Updated: 12/07/2023
